Frequently Asked Questions (FAQ)
General
Q: What is RELead.io?
A: RELead.io is an AI-powered platform that provides real estate agents, brokers, and investors with high-quality leads on demand. Our leads are delivered electronically (Google Sheets) sent to the customer’s email address.
Q: How does RELead.io work?
A: Customers can specify their desired location (e.g. city, county, zip code, etc.) and lead type (e.g., FSBO, foreclosure, probate, etc.). Our system will generate and/or retrieve the desired leads in our database. Customers can then proceed to the checkout page to pay for the leads.
Q: How can I be sure of the quality of the leads provided by RELead.io?
A: At RELead.io, we prioritize the accuracy and reliability of our leads. We assure that the lead information we provide has been thoroughly verified. This means that the name, phone number, and property address of each lead are accurate and up-to-date. Our AI-powered technology and meticulous verification process ensure that you receive high-quality leads to help grow your real estate business effectively. If you ever encounter any issues with the information provided, please contact us, and we will address your concerns promptly.
Q: Who can use RELead.io?
A: RELead.io is designed for real estate agents, brokers, and investors looking for high-quality leads to enhance their business.
Ordering Leads
Q: How do I order leads?
A: To order leads, simply visit our website, RELead.io, search for your desired US state, select your desired location, select the lead type, and proceed to checkout. Once payment is completed, the leads will be delivered to your email periodically over the course of the following 14 calendar days, depending on the total number of leads that you ordered.
Q: What types of leads do you offer?
A: We offer various types of leads including FSBO (For Sale By Owner), foreclosure, vacant properties, probate leads, and more. You can select the type of lead you need when placing your order.
Q: How are the leads delivered?
A: Leads are delivered electronically via Google Sheets sent to your email address.
Payment and Pricing
Q: What payment methods do you accept?
A: We accept debit and credit card payments. Our payment gateway is secure and ensures your transaction is safe.
Q: Is there a minimum order quantity?
A: There is no minimum order quantity. You can order as few or as many leads as you need.
Q: How is the pricing determined?
A: Pricing is based on the type and quantity of leads you purchase. Specific pricing details can be found on our website.
Account and Support
Q: Do I need to create an account to purchase leads?
A: No. However, creating an account helps you to manage and track your orders over time.
Q: I forgot my password. What should I do?
A: If you forgot your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Q: How can I contact customer support?
A: You can contact our customer support team by submitting our Contact Us form. We are here to help with any questions or issues you may have.
Technical Issues
Q: I didn’t receive my leads after purchase. What should I do?
A: If you didn’t receive your leads, please check your spam/junk folder first. If you still can’t find the email, contact our customer support team for assistance.
Q: I’m having trouble accessing the Google Sheet link. What should I do?
A: Ensure you are logged into the correct Google account associated with the email address you provided during purchase. If the issue persists, contact our customer support team.
Privacy and Security
Q: How is my personal information protected?
A: We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Q: Are my payment details secure?
A: Yes, our payment gateway is secure and PCI-DSS compliant, ensuring that your payment details are encrypted and safe.